Orders are processed and fulfilled within 2-3 business days.

Standard economy shipping takes up to 5 business days after fulfillment.

Once your order ships, you’ll receive a tracking number via email.

We currently ship within the United States & Canada. Customers are responsible for paying import fees and taxes.

How to Return Your Order:

Contact our support team at support@rockpotusa.com within 30 days of receiving your order.

Send the product back in its original condition and packaging.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days.

Return Conditions:

Items must be unused, in original packaging, and in resellable condition.

Refunds are issued to the original payment method.

Shipping costs are non-refundable unless the return is due to a defect or mistake on our end.